Ensuring Safe Delivery in Warm Weather
Warm weather can be a challenge but we've got your back! We've taken some extra steps to make sure your chocolate arrives in perfect condition:
Timely Shipping: We're on top of it! We carefully plan our shipments, so if you order on a Friday, we'll hold off on sending it until Monday. That way, your package won't be stuck in a hot warehouse over the weekend.
Reliable Shipping Method: We've partnered up with the USPS, the pros of shipping. They're fast and reliable, so you can expect your chocolates to arrive in just 1 to 3 days. And if you're lucky enough to be in Seattle, you might even get your goodies the very next day – thanks post office folks!
Extra Protection: When the temperatures rise above 75°F, we kick things down a notch with a cold pack and extra insulation. That means your chocolates stay cool and delicious throughout the whole journey.
We're all about making sure your chocolate experience is worry-free. So, no matter how hot it gets out there, rest assured that your chocolates will arrive in tip-top shape. We've got your chocolate cravings covered!
My order showed up melted – what can I do? We hate when this happens but it does happen every once in a while. We totally get how frustrating it can be, and we're so sorry about it. Please shoot us an email with your order details, and we'll do our best to fix it for you by sending some fresh bars your way. We really want you to be happy with your purchase, so don't hesitate to reach out.
Important information: Please ensure that your delivery address will not result in the package sitting outdoors for any length of time. We strongly suggest shipping to a location where you can receive the package immediately. We pack bars to stay cool, but please help us to make sure your bars are received promptly. We'd hate for you to receive melted chocolate.
Things everyone loves to hear: Spinnaker Chocolate is not liable for theft or damage during shipping or upon delivery. Spinnaker Chocolate is not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in a hot, rainy, or otherwise unsuitable environment. Spinnaker Chocolate will not ship orders if the ambient temperature is over 90°F in Seattle, WA, and will either delay or cancel such orders.
