You can book directly from our website! Just head over to our Visit Us page and choose the "Private Factory Tour" option. Use your respective discount code – Cadet, Chief Mate, or Captain – at checkout.

Super easy! At checkout, be sure to use the email or phone number associated with your membership. Once you enter that information in, you'll see your discount automatically applied as well as free ground shipping.

If you aren't seeing your membership applied, please let us know!

Easy peasy, you can click this link to access the Billing Login. You will need to enter your email and then you'll be sent a magic link to the billing portal where you can update your membership information.

Or if you'd prefer we take care of it, give us a call at (831) 824-4646 and we'll get everything fixed. For your security, please don't send your new credit card information to us via email.

First you’ll choose a membership level and pay for one full year. At the end of the year, we'll reach out to your friend, spouse, co-worker, wacky uncle, etc. and see if they want to continue. If not, the membership will expire.

Natürlich! (That’s German for ''of course!'') During checkout, you can choose to add a gift note to your gift membership.

Anytime! To do so, click this link to access the Billing Login. You will need to enter your email and then you'll be sent a magic link to the billing portal where you can upgrade or downgrade your membership.

Or if you'd prefer we take care of it, you can shoot us an emailand we'll get you sorted out.

Congrats! (Or not if you liked your old home better).

You can log in here to update your address on file.

You bet. You can click this link to access the Billing Login. You will need to enter your email and then you'll be sent a magic link to the billing portal where you can cancel your membership.

Or if you'd prefer we take care of it, you can shoot us an emailwith your new address and we'll get it all sorted out!

After cancelation, your membership will not renew the following year. By default, you willreceive your remaining shipments for the current year. And if you want to stop all shipments, no problem, just let us know.